Last updated: 16th January 2013
Smarter Services does everything it can to protect your privacy. By accessing www.smarterservices.co.uk (‘the website’, ‘our website’) you agree to the following data practices. We (Smarter Services) may change them at any time without notice, so please check for updates. If you disagree with any of the following conditions you must not use the website.
We are not responsible for the content or privacy practices of any of the third-party websites that the Smarter Services website may link to or draw content from.
Collection of your personal information
We don’t collect any personal information from you unless you register, and then we only collect what is necessary to provide you with the service, product or information you require. If you contact us, we may ask for additional information. You are under no obligation to provide such information, however if you withhold it we may not be able to fulfil your request.
We collect anonymous information about our customers’ usage of the site, including IP addresses, browser type, domain names, access times, pages visited and referring websites. This information is used to operate and improve the website, to give you customised and more relevant content and to compile statistics about the use of the site.
Cookies are small text files placed on your computer by websites you visit. If you return to a site, the cookie remembers helpful details to make your visit simpler and more personal. We use them on this site, so please set your browser to accept cookies.
Use of your Personal Information
As well as using your personally identifiable information to provide the services, products and information you require, we may use it to inform you of other products or services available from Smarter Services. We may also contact you via surveys to conduct research about your opinion of current or proposed services.
Smarter Services does not sell, rent or lease its customer lists to third parties. We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (email, name, address, telephone number) is not transferred to the third party. In addition, we may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. Such third parties are prohibited from using your personal information except to provide these services to Smarter Services, and they are required to maintain the confidentiality of your information.
Smarter Services does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Smarter Services website will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Smarter Services or the site; (b) protect and defend the rights or property of Smarter Services (including enforcing this agreement); and, (c) act under exigent circumstances to protect the personal safety of users of Smarter Services, or the public.
Security of your Personal Information
We use all reasonable methods to safeguard any personal information you have given us. When personal information (such as a credit card number) is transmitted to other websites, it is encrypted using the Secure Socket Layer (SSL) protocol.
We follow all applicable regulations about holding personal data, including the UK Data Protection Act and Freedom of Information Act. Smarter Services is registered as a Data Controller with the Information Commissioner’s Office (www.ico.gov.uk).
Be aware that if you directly disclose personally identifiable information or personally sensitive data through Smarter Services public message boards or forums, this information may be seen, collected and used by others. We do not read your private online communications with others.
You may unsubscribe from Smarter Services marketing communications by clicking on the ‘unsubscribe’ link at the foot of our emails, or by contacting Smarter Services Support at +44 (0) 207 112 8857.
You have the right to request any personal information we hold about you, which we are happy to provide. You can then, free of charge, have us correct any errors, delete this information, or no longer contact you.
If you have any questions or comments about the way we collect and use information, write to us at the address below or email us at
Smarter Services Ltd
Lancaster House, 11 Churchfield Road, Walton-on-Thames, Surrey, KT12 2NA
+44 (0) 0207 112 8857