Corporate and Social Responsibility Policy CSR is defined as the integration of business operations and values, whereby the interests of all stakeholders including investors, customers, employees, the community and the environment are reflected in the company’s policies and actions.

Commitment and Aims SMARTER SERVICES are committed to: Continuous improvement in our Corporate and Social Responsibility (CSR) strategy by; Encouraging our business partners to implement CSR; Continually improving our performance and meeting all applicable legislation; Informing our staff to be mindful of the effect of their actions on non-renewable resources.

Introducing procedures to assist with implementing CSR. Procedure required to cover below sections.

The CSR policy is to make clear to all stakeholders what SMARTER SERVICES mean by CSR and how we propose to work towards implementing and achieving CSR. The CSR policy applies throughout all activities of the company.

SMARTER SERVICES recognise that CSR embraces all aspects of sustainable development and social issues which are of most relevance to our operation and decide at what stage this CSR policy could most effectively and legally be included; SMARTER SERVICES shall operate in a way that safeguards against unfair business practices; SMARTER SERVICES believe that a responsible approach to developing relationships between companies and communities they serve, national and international, is a vital part of delivering business success; When carrying out our business, SMARTER SERVICES will determine the environmental, social and economic issues; SMARTER SERVICES will continually review all policies and business practices to encourage engagement with business partners and to promote development.

Corporate Governance SMARTER SERVICES are committed to ensuring that our business is conducted in all respects according to rigorous ethical, professional and legal standards; All the laws that regulate and apply will be complied with; SMARTER SERVICES endeavour to ensure that stakeholders have confidence in the decision-making and management processes of the service provided, by the conduct and professionalism of all staff. SMARTER SERVICES do this by continually training and developing our staff; All groups and individuals with whom we have a business relationship will be treated in a fair, open and respectful manner; Competition will be reasonable and based upon the quality, value and integrity of the services being supplied; Feedback on performance will be actively sought, and SMARTER SERVICES will encourage customers to give feedback on our performance and ensure that all customer comments are analysed, responded to and where appropriate, acted upon; An Action Plan will be developed to ensure continuous

Improvement is achieved. Environment SMARTER SERVICES objective is to endeavour to reduce the impact on the environment through a commitment to continual improvement; SMARTER SERVICES will continue to work with our partners to reduce their impact on the environment; SMARTER SERVICES will by applying Responsible Care to all activities,

assess the environmental impact and report against these findings and report openly to all stakeholders.

SMARTER SERVICES aim to support and respect the protection of internationally proclaimed human rights; All partners are actively encouraged to observe international human rights norms within their work.

SMARTER SERVICES aim to eliminate discrimination based on any grounds (Race, Creed, Colour or Religion) and promote equality of opportunity within the Security and Training industry; Sustainability A Sustainable Policy for Procurement of services will be maintained that will set out the principles, policies and procedures within Company. Ethics and Ethical Trading SMARTER SERVICES will ensure clear visibility through the utilised supply chains to know where products are being moved from and to; Training will be provided to relevant people on environmental and social issues affecting the logistics supply chains; SMARTER SERVICES will ensure that partners uphold the workplace standards and behaviour’s consistent with the Company’s requirements.

A documented environmental and social assessment will be undertaken for every new contracted partner; SMARTER SERVICES are committed to ensuring that the welfare of workers and labour conditions within the logistics supply chain meet or exceed recognised standards; SMARTER SERVICES hold regular meetings with partners to support these ideas;

Jason Southwell

Managing Director

18th June 2020

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Smarter Services will elevate your residential or commercial premises and most importantly, will keep them that way, long-term.

Smarter Services offer an integrated facility management service across the UK. To find out more call our facilities management team on 0207 112 8857.


Lancaster House, 11 Churchfield Road,
Walton-On-Thames, KT12 2TY

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