Cloud-based Service Management
As part of our development objective, we have integrated into Smarter Services a new Service Management software platform called SmartTask. In short, this is an advanced and simple-to-use employee scheduling and mobile workforce management solution that allows us to better plan and manage our staff, so they are at the right place, at the right time.
SmartTask combines intelligent rostering, live monitoring and proof of attendance across both static and mobile teams, giving us the opportunity to improve operational control, enhance customer satisfaction, and support duty of care to staff.
Our clients can now see schedules, rotas and job completion from any device 24/7.
“We wanted an effective workforce management solution which was scalable and cost-effective and would provide the visibility, compliance, control and assurance our clients expect. We have invested in SmartTask to look after the technology, so we can focus on our business, both today and in the future”
Ian Whittingham, Director Smarter Services Ltd
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